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Visitation Update 10/6/20

October 06, 2020

 

Residents, Families and Partners,

 

We need your help! Our county remains in the Moderate phase which means visitation is still limited as the county’s COVID numbers are still too high. We need all residents, families and friends to please adhere to our visitation rules as they are in place for the safety of all.

Over the past weekend, we had to turn away several families who did not follow the visitation rules that we had sent out on September 17th. This is difficult on all involved. As a reminder, if visitation rules are not followed, we have the right to refuse any future visitation. I would hate to have to enforce this.

If you have special circumstances, please call and speak to me directly, and I will see how we can accommodate. Do not come to the community without a scheduled visit as we have to make sure we have staff available for sanitization and screenings. If at any time you have a question about visitation, please call the main number Monday-Friday 8-4:30.

I will aim to simplify and remind everyone of the rules:

  • First, ask yourself do you have proof of a negative COVID test within the last 48 hours or are you willing to undergo weekly COVID tests?
    • If the answer is no, you will not be able to have indoor visitations at this time.
    • If you have had a negative test result within the past 48 hours and you have self-isolated from time of test until the visit, you may schedule a 15 minute in room visit.
    • No signs or symptoms of the virus, nor contact with anyone with a positive diagnosis within a period of time from the test.
  • The only exception to this rule is if you are visiting someone for compassion care. Compassion care mainly includes actively dying or seriously declining residents. These must be approved by the Executive Director or Wellness Director only.
  • If you do not have a negative COVID Test result within the past 48 hours, you may schedule an outdoor visit only, Monday-Friday during regular business hours 9 am thru 3 pm. These visits will be limited to 25 minutes to allow ample time to clean, screen and have space available to other residents. Limited weekend outdoor visits may be scheduled with our Activities Director only based on staffing.
  • No resident will be allowed to leave the community for a visit. We must be able to trace who our residents have been in contact with if we have a case of COVID outbreak.

In addition to the above, guidelines, on October 1st, the State introduced a designated visitor guidance which has very specific rules that must be followed. We have been able to update our policies and procedures and can explain to anyone who would like to qualify.  These changes include:

  • Each resident is allowed to designate two persons to visit within the community but must sign attestations and qualify.
  • The main qualifier is that weekly ongoing COVID testing for the designated visitors must be done. This is the responsibility of the visitor and you must have written proof of negative test results at each visit.
  • There are other specifics that can be explained if you call to set up a qualifying meeting.

We are working hard to remain COVID recovered, but we need your help. Please know we are doing everything we can to keep our community safe. We ask you to continue to encourage all residents to wear masks when they are out of their rooms. All visitors must be screened, hand sanitized prior to visit, wear masks and social distance at all times while in the facility or interacting with residents during an outdoor visit. As much as we want to hug our loved ones, we must still keep distant to keep them safe.

Until we have guidance from the local health department and CDC that it is safe to make changes and we feel confident that we have good procedures in place to lessen the chance for a new outbreak, we are not able to ease up on some of the restrictions imposed and broaden the times for visitation. Please be patient during this phase.

We will communicate any changes in re-opening plans once they are ready to be implemented, but in the meantime, we are continuing our efforts to ensure our residents remain active and connected as outlined in previous communications. Please follow us on Facebook to see all the fun activities and creative outlets our residents have been doing.

Please continue to reach out with questions, concerns, or requests for assistance. If you have specific concerns about your loved ones’ condition, especially in regards to COVID-19, please contact us, and we can work with you and your loved one about the need for testing and arranging to do it in house to prevent any unnecessary exposure leaving the building.

If you have an immediate concern, please email Tristess or me. Our phone lines are often busy, especially after hours and on weekends.  Thank you again for all your love and support during this crazy year.

 

Carolyn Lynch, Executive Director

 

COVID-19 9/4/20 Update

September 4, 2020

 

Residents and Families:

We appreciate your cooperation and support during these unprecedented times. Social distancing and other virus-related restrictions have been difficult for all of us during this pandemic. Some of you may be aware that Arizona is beginning to move forward to “reopen” our senior facilities to visitation, and our family members and residents understandably want to know when visitation will start and how it will occur. Read more

COVID-19 8/10/20 Update

Aug 10, 2020

 

Residents, Families and Partners,

As many of you are probably aware now, the virus progression seems to be unique to each individual with some with little to no symptoms, others have a longer recovery and still others needing a higher level of care. We continue care of our COVID positive residents as they are recovering from the virus or, if asymptomatic, we have waited out the recommended period of isolation to prevent any possible infection of other residents.

We continue to test residents as recommended by their primary care physician or following local health department or CDC guidance.  Our numbers of recovering, positives and negatives fluctuate on a regular basis, but we stay in contact with our families/POAs about any health or behavioral changes of residents, including the progress of those that were found to be positive for the virus.

We work hard to provide socialization opportunities for our residents that continue to be isolated to protect them from the continued threat from the virus.  We are working on an upcoming gardening project. We will send out a separate email with more details and ways for your family to become involved as soon as the temperature drop a little. We thank you for all that you continue to do to stay in contact with your loved ones and show our hard working staff appreciation for all that they do for our residents.

Please continue to reach out with questions, concerns, or requests for assistance. If you have particular concerns about your loved ones’ condition, especially related to COVID-19, please contact us, and we can work with you and your loved one about the need for testing and arranging to do it in house to prevent any unnecessary exposure leaving the building.

As always, if you have an immediate concern, please email Tristess or myself. Our phone lines are often busy, especially after hours and on weekends.

Carolyn Lynch, Executive Director

 

 

 

 

COVID-19 7/14/20 Update

July 14, 2020

Residents, Families and Partners,

As you are aware from our past communications, despite our continued focus on infection control and prevention, our Community has been impacted by the significant surge in positive COVID-19 cases in Maricopa County.

In an effort to get a clear picture of the current spread of the virus within the Community, we decided independently to ensure testing of our employees and residents.  As you may know from national and local news reports, testing materials are either hard to come by or results are delayed.  We have been able to secure testing supplies and arrange services with a new lab (our previous lab located in Arizona has been overrun with demand due to the rapid rise in cases in the state).  We have focused on ensuring prioritizing first the testing of those individuals displaying signs or symptoms of the virus or any concerning change in condition or exposure to an individual who has tested positive.  However, it is our intention to ensure everyone who wishes to be tested receives a test.

To date, about a 1/3 of our current staff and over 2/3 of our residents have been tested.  Any staff that have tested positive are placed off duty, and we monitor them for eventual return-to-duty as per CDC and local health department guidelines.

The majority of residents who have tested positive for COVID-19 are either asymptomatic, have fully recovered or are currently recovering from the virus.  We have a few residents that have health issues that require a higher level of care that are currently being served outside of the Community, but we continue to monitor their recovery for eventual return to the Community.

We ensure all families of those residents who have tested positive are made immediately aware of the test results and are involved and informed in the subsequent health care needs of the resident.

We remain in close contact with our local health department and the state assisted living regulatory officials, and we are implementing their guidance.  Our staff continue their diligent care to our residents, and we continue our efforts to mitigate and prevent viral spread.

Please continue to report any changes in conditions in yourself if you are a resident or your loved one within the Community. As previously advised, if you do feel like you or your resident loved one are experiencing any health changes, we would ask that residents stay in their rooms as much as possible while we obtain COVID testing or any other assistance you may need. The virus has presented in many different forms so any change in condition should be reported.

Please continue to reach out with questions, concerns, or requests for assistance. We appreciate all the support, thoughts and prayers.

If you have an immediate concern, please email Tristess or myself. Our phone lines are often busy, especially after hours and on weekends.

Carolyn Lynch, Executive Director

 

COVID-19 7/6/20 Update

July 6, 2020

Residents, Families and Partners,

As promised, we wanted to provide you another update.  As stated in our previous letter, we continually monitor residents for signs and symptoms of COVID-19 and assess employees for signs and symptoms or exposure to the virus.  We also stated that when we had first notice of the recent positive employees and residents, we were having some additional residents tested for the virus.  We were informed that out of the 8 residents that were tested, 5 have come back as positive for COVID-19.  We have five other residents who were tested over the weekend or will be tested in the next day or two and will be isolated pending testing and the receipt of results.  Of the 9 now positive individuals, 4 have been sent out of the Community for treatment and the rest remain in the facility under isolation.  All of the families of these residents have been notified and are regularly updated as to their health status. Read more

COVID-19 7/1/20 Update

July 1, 2020

Residents, Families and Partners,

I am sure many of you are aware of the significant increase in positive cases in Arizona.  In our previous communication, we made you aware of a newly positive employee.  We now have a second staff member who has tested positive for COVID-19.  As with the employee we previously updated you about, the employee has been out of the building for over a week and only recently received test results and communicated them to us.

We also now have two residents who has tested positive for COVID-19.  One resident was sent out of the facility for non-COVID related reasons and was tested at the request of the resident’s family.  However, as the test received was a rapid test which has been shown to have a high percentage of false positives, the resident is being re-tested and is on isolation pending the results.  The second resident is currently receiving treatment outside of the facility.

We have identified several residents that are currently being isolated from other residents who have shown symptoms, have been tested and waiting on results to return.  Families of these residents have already been contacted. Read more

COVID-19 6/26/20 Update

June 26, 2020

Residents, Families and Partners,

At Rose Court Assisted Living and Memory Care, we’re committed to keeping you up-to-date and informed, especially during the turbulent times caused by COVID-19.

Since our last communication, we have had no new residents test positive for COVID-19. Read more

COVID-19 6/3/20 Update

June 3, 2020

Residents and Families,

We are very thankful that we continue to have no new COVID positive cases for residents or staff. In Arizona there has been a 20% increase in the amount of people testing positive over the last week alone. We have to remain diligent in our preventative measures to ensure the safety of all of our residents. Read more

COVID-19 5/14/20 Update

May 14, 2020

Residents and Families,

We appreciate your cooperation and support during these unprecedented times. Social distancing and other virus-related restrictions have been difficult for all of us during this pandemic. As some states begin to “reopen,” our family members and residents understandably want to know when community restrictions (e.g., visitation, communal activities, leaving the community) may be lifted. Read more

COVID-19 5/4/20 Update

May 4, 2020

Residents and Families:

We want to reiterate our thanks for all of your support and continuing patience as we work through this crisis.

This update will focus on some positive things that have happened in the past week.  We are happy to announce there have been no new positive cases for resident or for employees.  For those residents diagnosed as COVID positive that remain in our care, none have shown any negative health related signs or symptoms of the virus. Read more